FAQ: Ranked Mode Overhaul Matchmaking
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Kerfluffle-11372 - Community Manager
Hey everyone! We put together a general matchmaking FAQ here for our new ranked system to help answer questions you may have. For general description of this new system, please refer to our Year of the Phoenix blog. If you want to learn some basic concepts of matchmaking, here is our previous blog
Kerfluffle-11372 - Community Manager
We are currently in the process of putting out a few hotfixes for issues introduced after the 17.0 update. Please note that these fixes take place on the server side, so you should not need to download anything if you’ve updated to 17.0. We’ve identified and fixed an issue that could cause the gam…
A Few Notes on the Returning Player Experience
Community Discussion
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Andrew Kauz - Community Manager
As our new Returning Player Experience went live along with the 17.0 update, we’ve found a few places where we think we can clarify the process and what you can expect. To expand upon the eligible time period, we’ve defined a returning player as one who had not logged into Hearthstone for four mont…
Free Deck for New and Returning Players
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Kerfluffle-11372 - Community Manager
Been away from the tavern for a while? No problem! We’ve kept a cozy chair waiting for you by the hearth, so take a seat and rejoin the fun with a free deck of your choice, on the house! Starting March 26, new players and players who have not logged into Hearthstone in the past four months* will ear…
16.6.1 Server Hotfix for Legend Rank Adjustment
Bug Report
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Kerfluffle-11372 - Community Manager
Hey everyone, We are currently rolling out a 16.6.1 Server Hotfix so that Legend players see a little more swing in their rank post-game. To prepare for the overhaul coming to Ranked Mode, we did some work behind the scenes with the 16.6 patch that swapped the old Ranked system over to the new, mor…
16.2.4 Update Coming Tomorrow!
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Chris Sierra - Community Manager
Greetings Friends! We have a small 16.2.4 server-side patch going live tomorrow with the following changes: Floating Watcher is moving from Tavern Tier 3 → Tavern Tier 4 Fixed an issue that caused Galakrond the Nightmare 's cost-reduction priority to negate the cost-increase effects of cards…
16.2.3 Client Update
Bug Report
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Chris Sierra - Community Manager
Hey Friends, Just a short time ago, we started rolling out a small client update that addresses the following issues: Fixed an issue where de-syncing (a discrepancy between what the client shows vs. what is actually occurring on the server) would sometimes occur when Soul Juggler was dealing dama…
Aviator Bob Kills App (iOS)
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Andrew Kauz - Community Manager
We’re looking into this to identify the cause and get a fix out as soon as possible. Will update as we make progress!
Info on Upcoming Descent of Dragons Balance Changes
Community Discussion
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Andrew Kauz - Community Manager
Hey everyone, Just to give a heads up - we’re working on a balance update that will arrive within the next week with card adjustments for Descent of Dragons, including some changes aimed at Shaman. Any cards that are affected will be given full arcane dust refunds. Stay tuned for more details next …
Galakrond Animations Temporarily Disabled
Bug Report
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Chris Sierra - Community Manager
Hey Folks, We are currently in the process of rolling out a hotfix that will disable the animations for Galakrond. The reason for this: We’ve found multiple occurrences in which Galakrond’s animations can cause the Hearthstone client to disconnect. The primary occurrence: when playing Quest Galakr…
Hotfix for Priest Galakrond Bug
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Andrew Kauz - Community Manager
Quick hotfix note for this evening. A bug that was causing the game to become unresponsive when using Galakrond and Fate Weaver in Priest decks has been resolved.
Updates on issues after the 16.0 patch
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Andrew Kauz - Community Manager
Quick updates on where a few of the outstanding issues are: Sathrovarr : As a confirmation, Sathrovarr was absolutely not intended to become unplayable with the patch on Thursday. We know what caused this, and it’s going to require us to put a fix in to the launch of Descent of Dragons next Tuesday…
Battlegrounds MMR Updates
Multiplayer Discussion
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Chris Sierra - Community Manager
Greetings Friends! With the launch of today’s patch, a Battlegrounds MMR change accidentally found it’s way in as well. While this change was still going to happen, it was meant to go live after we messaged out what the change was… apologies on that! Now, let’s dive into what actually was changed. …
Wild Cards rotating out of Standard on Dec. 5
Multiplayer Discussion
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Chris Sierra - Community Manager
Hey Folks, We wanted to give you all some info on what to expect for the Descent of Dragons patch coming on Thursday, Dec. 5. As many of you know, two months ago, 23 cards from across Hearthstone’s history temporarily stepped out of Wild and returned to Standard. On Thursday, Dec. 5, these cards w…
Compensation for 15.6 + Tavern Brawl Issues
Multiplayer Discussion
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Chris Sierra - Community Manager
Love the honesty in your post, thanks for sharing! Agreed, that’s what we are aiming for!
Compensation for 15.6 + Tavern Brawl Issues
Multiplayer Discussion
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Chris Sierra - Community Manager
You’re most welcome! Appreciate you bearing with all the issues!
Compensation for 15.6 + Tavern Brawl Issues
Multiplayer Discussion
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Chris Sierra - Community Manager
Hey Folks, We owe you all an update on compensation, so here it is! Recently, we encountered some tough issues during the 15.6 patch, along with the Brawliseum Tavern Brawl having to be disabled due to some major gameplay issues. To say “ Thank You! ” for bearing with us, we are granting the follow…
Tavern Brawl Temporarily Disabled
Community Discussion
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Andrew Kauz - Community Manager
We’ve temporarily disabled the Tavern Brawl mode and expect it to return tomorrow, Thursday the 14th. Some players were encountering some issues after matches have concluded, and these were serious enough that we wanted to take the mode down entirely. We’re planning to bring the mode back tomorrow …
Update on 15.6 Issues
Bug Report
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Chris Sierra - Community Manager
Thanks for the heads up! I have added it above and have brought this up to the team.
Update on 15.6 Issues
Bug Report
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Chris Sierra - Community Manager
Hey Folks, In the latest 15.6 patch, Battlegrounds was launched into Early Access. Unfortunately, some bugs also made it into the live game, and the team has been hard at work making sure these get fixed as quickly as possible. Here’s a status update on things: On Monday (or potentially Tuesday), …
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