Thanks Apps, I received your email. If you’re willing, log on today, try to queue, note the EXACT time you run into these issues. And either reply to this thread or with another email. It provides super accurate data and allows us to try to dig down to the root cause.
Krellen, I would like to exte…
We are currently tracking down the cause of this issue and we need your help! What would be awesome is if you encounter the issue when you see “Game Found” then nothing happens, is if you can send me as accurate as possible time stamps of when it occurred. You can either reply here or…
What would help us investigate this issue is if you guys could provide as accurate as possible timestamp of when these issues happen.
If you want to reply here you can, or if you want to compile multiple occurrences into an email and send it to [email protected] that would…
Hope everyone brought their appetite, the plagued Andorhal grain has arrived. We were unhappy with a few disconnects in 3s and 4s, so this patch does not include new game modes - see Incoming for what will be included in the next major patch.
We’re actively working on the queuing issue.
Thanks for all the confirmation guys! <3 hope you are all enjoying the game!
As for the minor hitches, you’re probably experiencing something off of our known issues list. “Loading assets for the first time in HD can cause performance drops.”
Turning off Shadows/Occlusion should help resolve this issue. Additionally we are doing more investigation on this, if you guys could send DXDiag and MSinfo32’s it would be really helpful. You can find out how to do that here.
Due to the variable nature of people’s hardware + drivers this is going to be a tough issue to lock down. As I’ve mentioned in multiple threads turning off Shadows/Occlusion should help. With that being said, we’ve seen lowering graphics settings as a whole potentially assists as well…